Socio-Cultural Effects of Virtual Counseling Interviewers as Mediated by Smartphone Video Conferencing (bibtex)
by Kang, Sin-Hwa, Krum, David M., Khooshabeh, Peter, Phan, Thai and Chang, Chien-Yen
Abstract:
We explored how users perceive virtual characters that performed the role of a counseling interviewer, while presenting different levels of social class, as well as single or multi-tasking behavior. To investigate this subject, we designed a 2x2 experiment (tasking type and social class of the virtual counseling interviewer). In the experiment, participants experienced the counseling interview interactions over video conferencing on a smartphone. We measured user responses to and perceptions of the virtual human interviewer. The results demonstrate that the tasking types and social class of the virtual counselor affected user responses to and perceptions of the virtual counselor. The results offer insight into the design and development of effective, realistic, and believable virtual human counselors. Furthermore, the results also address current social questions about how smartphones might mediate social interactions, including human-agent interactions.
Reference:
Socio-Cultural Effects of Virtual Counseling Interviewers as Mediated by Smartphone Video Conferencing (Kang, Sin-Hwa, Krum, David M., Khooshabeh, Peter, Phan, Thai and Chang, Chien-Yen), In Proceedings of the 31st International Conference on Computer Animation and Social Agents - CASA 2018, ACM Press, 2018.
Bibtex Entry:
@inproceedings{kang_socio-cultural_2018,
	address = {Beijing, China},
	title = {Socio-{Cultural} {Effects} of {Virtual} {Counseling} {Interviewers} as {Mediated} by {Smartphone} {Video} {Conferencing}},
	isbn = {978-1-4503-6376-1},
	url = {http://dl.acm.org/citation.cfm?doid=3205326.3205348},
	doi = {10.1145/3205326.3205348},
	abstract = {We explored how users perceive virtual characters that performed the role of a counseling interviewer, while presenting different levels of social class, as well as single or multi-tasking behavior. To investigate this subject, we designed a 2x2 experiment (tasking type and social class of the virtual counseling interviewer). In the experiment, participants experienced the counseling interview interactions over video conferencing on a smartphone. We measured user responses to and perceptions of the virtual human interviewer. The results demonstrate that the tasking types and social class of the virtual counselor affected user responses to and perceptions of the virtual counselor. The results offer insight into the design and development of effective, realistic, and believable virtual human counselors. Furthermore, the results also address current social questions about how smartphones might mediate social interactions, including human-agent interactions.},
	booktitle = {Proceedings of the 31st {International} {Conference} on {Computer} {Animation} and {Social} {Agents}  - {CASA} 2018},
	publisher = {ACM Press},
	author = {Kang, Sin-Hwa and Krum, David M. and Khooshabeh, Peter and Phan, Thai and Chang, Chien-Yen},
	month = may,
	year = {2018},
	keywords = {MedVR, MxR, UARC, ARL, DoD},
	pages = {17--22}
}
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