Conflict Mediation in Human-Machine Teaming: Using a Virtual Agent to Support Mission Planning and Debriefing (bibtex)
by Haring, Kerstin S., Tobias, Jessica, Waligora, Justin, Phillips, Elizabeth, Tenhundfeld, Nathan L, LUCAS, Gale, de Visser, Ewart J, GRATCH, Jonathan and Tossell, Chad
Abstract:
Socially intelligent artificial agents and robots are anticipated to become ubiquitous in home, work, and military environments. With the addition of such agents to human teams it is crucial to evaluate their role in the planning, decision making, and conflict mediation processes. We conducted a study to evaluate the utility of a virtual agent that provided mission planning support in a three-person human team during a military strategic mission planning scenario. The team consisted of a human team lead who made the final decisions and three supporting roles, two humans and the artificial agent. The mission outcome was experimentally designed to fail and introduced a conflict between the human team members and the leader. This conflict was mediated by the artificial agent during the debriefing process through discuss or debate and open communication strategies of conflict resolution [1]. Our results showed that our teams experienced conflict. The teams also responded socially to the virtual agent, although they did not find the agent beneficial to the mediation process. Finally, teams collaborated well together and perceived task proficiency increased for team leaders. Socially intelligent agents show potential for conflict mediation, but need careful design and implementation to improve team processes and collaboration.
Reference:
Conflict Mediation in Human-Machine Teaming: Using a Virtual Agent to Support Mission Planning and Debriefing (Haring, Kerstin S., Tobias, Jessica, Waligora, Justin, Phillips, Elizabeth, Tenhundfeld, Nathan L, LUCAS, Gale, de Visser, Ewart J, GRATCH, Jonathan and Tossell, Chad), In Proceedings of the 2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN), IEEE, 2019.
Bibtex Entry:
@inproceedings{haring_conflict_2019,
	address = {New Delhi, India},
	title = {Conflict {Mediation} in {Human}-{Machine} {Teaming}: {Using} a {Virtual} {Agent} to {Support} {Mission} {Planning} and {Debriefing}},
	url = {https://ieeexplore.ieee.org/abstract/document/8956414},
	doi = {10.1109/RO-MAN46459.2019.8956414},
	abstract = {Socially intelligent artificial agents and robots are anticipated to become ubiquitous in home, work, and military environments. With the addition of such agents to human teams it is crucial to evaluate their role in the planning, decision making, and conflict mediation processes. We conducted a study to evaluate the utility of a virtual agent that provided mission planning support in a three-person human team during a military strategic mission planning scenario. The team consisted of a human team lead who made the final decisions and three supporting roles, two humans and the artificial agent. The mission outcome was experimentally designed to fail and introduced a conflict between the human team members and the leader. This conflict was mediated by the artificial agent during the debriefing process through discuss or debate and open communication strategies of conflict resolution [1]. Our results showed that our teams experienced conflict. The teams also responded socially to the virtual agent, although they did not find the agent beneficial to the mediation process. Finally, teams collaborated well together and perceived task proficiency increased for team leaders. Socially intelligent agents show potential for conflict mediation, but need careful design and implementation to improve team processes and collaboration.},
	booktitle = {Proceedings of the   2019 28th {IEEE} {International} {Conference} on {Robot} and {Human} {Interactive} {Communication} ({RO}-{MAN})},
	publisher = {IEEE},
	author = {Haring, Kerstin S. and Tobias, Jessica and Waligora, Justin and Phillips, Elizabeth and Tenhundfeld, Nathan L and LUCAS, Gale and de Visser, Ewart J and GRATCH, Jonathan and Tossell, Chad},
	month = oct,
	year = {2019},
	keywords = {Virtual Humans}
}
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