Virtual Humans for Interpersonal Processes and Skills Training (bibtex)
by Gratch, Jon
Abstract:
Ellie is an interactive virtual human that performs mental health screens via natural language. This kiosk-based system is aimed at clients resistant to seeking traditional care. Research shows that, when such virtual humans interview people about their mental health, they are able to reduce impression management and fear of negative evaluation compared to interviews conducted with a human present. As both impression management and fear of negative evaluation inhibit people from opening up and disclosing personal information, this research also finds that people are more willing to disclose personal information to a virtual human interviewer than human interviewers. These results suggest that automated virtual humans can help overcome significant barriers to obtaining truthful client information during clinical interviews.
Reference:
Virtual Humans for Interpersonal Processes and Skills Training (Gratch, Jon), In AI Matters, volume 1, 2014.
Bibtex Entry:
@article{gratch_virtual_2014,
	title = {Virtual {Humans} for {Interpersonal} {Processes} and {Skills} {Training}},
	volume = {1},
	issn = {23723483},
	url = {http://dl.acm.org/citation.cfm?doid=2685328.2685336},
	doi = {10.1145/2685328.2685336},
	abstract = {Ellie is an interactive virtual human that performs mental health screens via natural language. This kiosk-based system is aimed at clients resistant to seeking traditional care. Research shows that, when such virtual humans interview people about their mental health, they are able to reduce impression management and fear of negative evaluation compared to interviews conducted with a human present. As both impression management and fear of negative evaluation inhibit people from opening up and disclosing personal information, this research also finds that people are more willing to disclose personal information to a virtual human interviewer than human interviewers. These results suggest that automated virtual humans can help overcome significant barriers to obtaining truthful client information during clinical interviews.},
	number = {2},
	journal = {AI Matters},
	author = {Gratch, Jon},
	month = dec,
	year = {2014},
	keywords = {Virtual Humans},
	pages = {24--25}
}
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