Virtual Rapport (bibtex)
by Gratch, Jonathan, Okhmatovskaia, Anna, Lamothe, Francois, Marsella, Stacy C., Morales, Mathieu, van der Werf, R. J. and Morency, Louis-Philippe
Abstract:
Effective face-to-face conversations are highly interactive. Participants respond to each other, engaging in nonconscious behavioral mimicry and backchanneling feedback. Such behaviors produce a subjective sense of rapport and are correlated with effective communication, greater liking and trust, and greater influence between participants. Creating rapport requires a tight sense-act loop that has been traditionally lacking in embodied conversational agents. Here we describe a system, based on psycholinguistic theory, designed to create a sense of rapport between a human speaker and virtual human listener. We provide empirical evidence that it increases speaker fluency and engagement.
Reference:
Virtual Rapport (Gratch, Jonathan, Okhmatovskaia, Anna, Lamothe, Francois, Marsella, Stacy C., Morales, Mathieu, van der Werf, R. J. and Morency, Louis-Philippe), In Lecture Notes in Computer Science, volume 4311, 2006.
Bibtex Entry:
@inproceedings{gratch_virtual_2006,
	address = {Marina del Rey, CA},
	title = {Virtual {Rapport}},
	volume = {4311},
	url = {http://ict.usc.edu/pubs/Virtual%20Rapport.pdf},
	abstract = {Effective face-to-face conversations are highly interactive. Participants respond to each other, engaging in nonconscious behavioral mimicry and backchanneling feedback. Such behaviors produce a subjective sense of rapport and are correlated with effective communication, greater liking and trust, and greater influence between participants. Creating rapport requires a tight sense-act loop that has been traditionally lacking in embodied conversational agents. Here we describe a system, based on psycholinguistic theory, designed to create a sense of rapport between a human speaker and virtual human listener. We provide empirical evidence that it increases speaker fluency and engagement.},
	booktitle = {Lecture {Notes} in {Computer} {Science}},
	author = {Gratch, Jonathan and Okhmatovskaia, Anna and Lamothe, Francois and Marsella, Stacy C. and Morales, Mathieu and van der Werf, R. J. and Morency, Louis-Philippe},
	month = aug,
	year = {2006},
	keywords = {Social Simulation, Virtual Humans},
	pages = {14--27}
}
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